Get answers to the most frequently asked questions regarding Carpathia Hosting's acquisition of ServerVault and what it means for our enterprise and federal customers.

1. What is being announced?
Carpathia Hosting is announcing the acquisition of ServerVault. In this deal, Carpathia Hosting gains one of the most secure federally-compliant datacenters in the United States; an expanded services portfolio that includes complex managed services designed for federal agencies, healthcare providers and financial services firms; and a significantly expanded customer base, including system integrator relationships. Top of Page

2. Who is ServerVault?
ServerVault provides customized, highly-secure, fully-managed infrastructure solutions for sensitive and mission critical federal government and commercial organization applications. ServerVault caters to organizations that place a high priority on the security and the availability of their critical applications, particularly those that must comply with federal requirements for information security and data management, such as FISMA, DITSCAP/DIACAP, OMB Mandates, Presidential Directives, HIPAA and other important mandates. Top of Page

3. Who is Carpathia Hosting?
Carpathia Hosting is a leading provider of enterprise managed hosting services supporting a worldwide customer base including government agencies, large enterprises and small-to-medium businesses in nine datacenters across the United States and Canada. Founded in 2003, Carpathia Hosting is a growing, profitable business run by a seasoned management team with deep experience in managed services and colocation. Carpathia Hosting's suite of services is designed for organizations seeking scalable, secure, robust, and enterprise-grade hosting solutions that can be quickly provisioned or tailored to meet unique requirements. As a datacenter-neutral company, Carpathia Hosting is quickly becoming the hosting company of choice for companies that demand security, quality and high performance. Top of Page

4. Why is Carpathia Hosting acquiring ServerVault?
Carpathia Hosting purchased ServerVault as part of a strategy to solidify it's leadership position in the federal and enterprise hosting space. With the addition of ServerVault to Carpathia Hosting's existing integrated services portfolio, the company is positioned to rapidly grow its portfolio of innovative and secure customer-centric hosting solutions. Top of Page

5. What do Carpathia Hosting and ServerVault have in common?
Carpathia Hosting and SeverVault are two strong hosting companies with a deep commitment to exceeding customer expectations and delivering customer centric solutions that lead the industry in performance, reliability, and availability. While Carpathia's focus on enterprise customers has delivered innovations in cloud computing that lead the industry, ServerVault's exclusive focus on engineering to meet the needs of the Federal market has likewise resulted in a unique company that leads the industry in fully managed federally-compliant hosting solutions. The two companies combined will dominate the Federal space with an offering out of the gates that can’t be matched. Top of Page

6. How does ServerVault fit with Carpathia Hosting's growth strategy?
As a result of the acquisition, Carpathia Hosting will build upon its already rock solid financial position with a roster of high-profile, profitable engagements with key civilian and defense agencies and with key federal systems integrators. The ServerVault acquisition will further enable Carpathia Hosting to continue its trend of significant, profitable growth by offering its prospects and customers an expanded suite of services that meet the strict requirements of federal agencies (FISMA), healthcare companies (HIPAA), and financial services firms (SOX), to name a few. Top of Page

7. What will happen with ServerVault’s Customers?
ServerVault customers will not be affected by this acquisition. In fact, they will continue to be an important part of the expanded Carpathia Hosting family - benefitting from the E3 Promise, a seasoned team of leaders, and overall superior customer support providing coverage 24/7/365 with highly technical proficient professionals with certifications in various IT competencies. Top of Page

8. I am a ServerVault Customer how does this affect me?
As stated in the response to question 7, ServerVault customers will not be adversely affected by the acquisition. They will continue to be valued customers, benefitting even more from the Carpathia Hosting E3 Promise, a seasoned team of leaders, and superior customer support providing coverage 24/7/365 with highly technical proficient professionals with certifications in various IT competencies. Top of Page

9. I am in contract negotiations now with ServerVault, how will this affect the process, if at all?
The negotiations will continue to move forward with the team you’ve been working with. Nothing will change, and the process will not be affected in any way. Top of Page

10. Will ServerVault continue its efforts to develop highly secure datacenter space?
Carpathia Hosting will integrate ServerVault's development of highly secure datacenter space into its larger operations. The company will continue to innovate and provide the highest level of security in the industry to our customers. Top of Page

11. How will the acquisition affect pricing on ServerVault products and services?

Customer will be able to access a wider range of products and services as a result of this acquisition. As a result, many customers will have the option to discuss new services that may bring cost savings to their organization. Each customer’s needs are unique and we suggest you contact your individual representative to discuss possible cost savings as a result of the acquisition. Top of Page

12. What does this mean for ServerVault’s partners?
The existing relationships with ServerVault Systems Integrators will not be affected. In fact, they will continue to flourish as an important part of the expansion of Carpathia Hosting’s portfolio of services. Top of Page

13. How does this acquisition affect existing Carpathia Hosting customers, if at all?
Carpathia Hosting customers will not be affected by this acquisition. In fact, they will continue to be an important part of the expanded Carpathia Hosting family - benefitting from the E3 Promise, a seasoned team of leaders, and overall superior customer support providing coverage 24/7/365 with highly technical proficient professionals with certifications in various IT competencies. Top of Page

14. I have mission critical information at a ServerVault Facility, am I protected during the transition?
Absolutely. Our integrated security architecture is extended through our datacenter facility and by design, protects all of our hosted customer environments. Your data will most definitely remain secure during and after the transaction. Top of Page

15. As a current ServerVault customer with a support contract, who do I contact if I need assistance or have an issue?
Nothing will change. You will continue to speak to the support staff you’ve been working with all along. Our goal is to make this a seamless transition so as not to interrupt existing customer support relationships. Top of Page

16. How do I continue to purchase ServerVault products and services?
Carpathia Hosting and ServerVault customers can continue to purchase the entire range of products and services directly from their current point of contact. If you do not have a representative, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it for government-related questions and This e-mail address is being protected from spambots. You need JavaScript enabled to view it for enterprise-related questions. Top of Page

17. What is Carpathia Hosting's strategy for the Vault, in the context of the ServerVault acquisition?
Carpathia Hosting will continue to offer 100% reliability and availability for customers seeking a hosting solution in a datacenter that meets the highest of security requirements. With a record of 100% uptime for over 6 consecutive years, we offer something most hosting providers cannot offer within their datacenters. Top of Page

18. Will Carpathia Hosting hold a customer forum? How will we be notified of this event?
At this time, there are no plans for a formal in-person gathering of customers for the two companies. However, an email with all the details of the acquisition and how it will affect existing customers and the various processes each customer base has become accustomed to will be sent to everyone. A “Letter from the CEO” will be posted on each company’s website citing similar information. Top of Page

19. Who should we contact with further questions about:
For all questions email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

20. I am a federal customer with strict security guidelines. Will those security guarantees remain in effect?
Absolutely! One of the key points in this acquisition is the recognition of the integrated and compliant operational activities for the hosted customers who have come to rely on us for exactly that reason. Rest assured, the transition will be seamless, and your data will remain secure. Top of Page

21. What security classifications will the combined company offer?
The combined company will help private and public sector organizations avoid circumstances that often otherwise derail IT-based programs. Other sought-after qualifications we will provide include various commercial and federal standards such as HIPAA, SAS70 Type II, DIACAP and private, direct on-net connections to some of the most secure organizations in the world. Federal standards for information security management and data management, such as FISMA, OMB Mandates, Sarbanes-Oxley and Presidential Directives will also be offered. Top of Page

22. How many datacenters will the combined company have?
As a result of this acquisition, the company will have a total of 10 datacenters across the United States and Canada. Our SCIF-compliant facility, constructed from the ground up to meet a superset of federal security mandates, is backed by a defense-in-depth strategy for comprehensive physical, network, and policy-based security assuring customers that even their most sensitive data will remain secure. Top of Page

23. Who is the management team?
The management team consists of a group of seasoned executives with extensive backgrounds building and managing significant services organizations around the world. Our executives come from telecommunications companies including British Telecom and Verizon, leading managed hosting companies like SevenSpace and massive service business including Sun Microsystems 5B business. For bios on each of the management team members, please visit http://carpathiahosting.com/about/leadership-team. 

24. Who are some of the clients?
Within the commercial sector, customers are from the financial, healthcare, aerospace & defense, and service firms as well as other regulated/compliance or security-driven companies. In the public sector, there are a host of diverse and mission-driven IT infrastructure solutions for key Federal Agency applications. Representative Federal Agency clients include CIA, DISA, DoD, Homeland Security, Veterans Affairs, SEC, SBA, IRS and DOC. For more information on who our customers are, visit http://carpathiahosting.com/customers.

25. How will this acquisition affect vendor relationships with ServerVault, if at all?
Vendor relationships will not be affected by this acquisition. In fact, there may be opportunities to increase the activity and benefit from economies of scale as it relates to the purchase of various equipment and products. Again, the goal of the transition is to make this as seamless as possible for all parties involved. Top of Page